Find answers to your Frequently Asked Questions

1. What is an upgrade?

An upgrade is a new version of a software or hardware product that has been designed to replace an older version of the same product. With an upgrade you are provided with all the latest redesigns and improvements for your current software application, thus saving you from the cost of having to purchase a whole new software application.

2. What is the difference between a software upgrade and a software update?
A software update, also called a software patch, provides bug fixes and minor software enhancements, is usually free of charge, and can be applied over software that you already have installed. A software upgrade is a newer, more fully-featured version of your current software application and is often available at a reduced price.

3. How long will my upgrade take to download and install?
This depends entirely on the size and complexity of the application being downloaded and installed, as well as the type of Internet connection you have and your systems specifications. The more downloads and installations running simultaneously, the longer you will have to wait.

4. Who should I contact if I have trouble installing my upgrade?

If you are experiencing difficulty installing an upgrade please feel free to contact the supplier directly, most suppliers offer free comprehensive technical support.

5. How often are upgrades released?

This varies, however a new upgrade is generally released once a year.


6. How do I find out when a new upgrade is being released?

The best way to find out when a new upgrade is being released is to monitor the software supplier or software publisher’s website. You can visit upgade-software.com to find out about the latest released upgrades.


7. After purchasing an upgrade, is it legal to sell or give away my old version?

No, you may not sell or give away a previous version and continue using the new version once you have purchased an upgrade. However, you may transfer all your rights to use the software to another person, provided that you turn over all copies, updates, and prior versions.

8. Does my upgrade license expire?

Licenses for upgrades usually last longer than a year, however upgrade licenses for Anti-Virus, Anti-Spyware and other Internet Security applications will include a serial number that will have to be activated within 12 months. The codes generated from this activation will only work on the software version released at the time of activation.

9. How does the return policy work?
If you need to return your purchase please contact the relevant software supplier. The software suppliers whose software products are featured on upgradesoftware.com vary in their returns policies. Supplier pages will have a link to the product return policy. If the link is not found please feel free to contact us at info@upgradesoftware.com and we will locate the relevant information for you.